Frequently Asked Questions
Everything you need to know about shopping with Diya Online
What is the standard delivery time for orders?
Standard UK delivery typically takes 3-5 working days. For international orders, shipping can take between 7-14 working days depending on your location and customs processing.
How do I determine the correct size for ethnic wear?
We provide a detailed size guide on every product page. We recommend measuring your bust and waist in inches and comparing them to our chart, as sizing may differ from high-street brands.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 14 days of receipt. Please note that for hygiene reasons, earrings and face masks cannot be returned.
Do you offer international shipping?
Yes, Diya Online ships worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination country and the weight of the parcel.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible payment options.